Refund policy
Art.8 Right of withdrawal
The right of withdrawal is the right of the Consumer to be able to withdraw from the remote purchase contract within fourteen (14) days from the day of delivery of the purchased goods (or, in the case of a single purchase of multiple goods, from the day of delivery of the last good) without having to provide any reason. The goods are considered delivered once they have entered the possession of the Consumer or a third party designated by him. Any exceptions to the right of withdrawal are reported in the following article 8.1.
- purchases made by companies or VAT holders;
- the goods sold on this site are sealed and belong to the food category; these goods cannot be returned for reasons of hygiene or health protection if, after delivery, the relevant packages have been opened;
- purchase of goods which, by their nature, risk deteriorating or expiring rapidly;
- purchase of goods made to measure or clearly personalized;
- purchase of goods or services for which the fee payable by the consumer is less than 50 euros; these are "small" contracts negotiated away from business premises (article 47, paragraph 2, Consumer Code).
Art. 8.2 How to exercise the right of withdrawal
To exercise the right of withdrawal, the Consumer must inform the Seller, before the withdrawal period expires, of his decision to exercise the right of withdrawal from the contract. To this end, you must send a written request to the Seller to the e-mail address indicated on the site, or using the contact form also present on the site. The burden of proof relating to the exercise of the right of withdrawal lies on the Consumer.
Art. 8.3 Consumer Conduct
The Consumer must return the goods to the seller, without undue delay, no later than fourteen (14) days from the date on which he communicated his decision to withdraw from the contract. The deadline is respected only if the Consumer sends back the goods before the expiry of this period.
The goods must be delivered by the Consumer or by a third party authorized by him to the Seller's headquarters at the address indicated at the bottom of this document, or to a different address possibly communicated by the Seller himself.
The direct costs for the return of goods are borne by the Consumer, as well as the burden and responsibility for their transportation. To avoid damage during transport, it is recommended that the Consumer place the goods inside a second box; in all cases, the affixing of labels or adhesive tapes directly on the goods and/or their packaging should be avoided.
The withdrawal applies exclusively to the goods in their entirety, it cannot therefore be exercised in relation to parts and/or accessories of the goods themselves.
The Consumer is solely responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish their nature, characteristics and functioning, therefore, the goods must be kept, handled and inspected with normal diligence and returned perfectly intact, free of signs of wear or dirt, complete with all parts, perfectly functional and suitable for the use for which they are intended, complete with all accessories and information sheets, identification tags, labels and/or disposable seals where present still attached and intact.
If the withdrawal was exercised following an incorrect purchase for which the Consumer requests, as an alternative to the originally envisaged refund, the replacement with another good of his choice, the costs for any price difference are also borne by the Consumer. of the replacement good and the costs that the Seller will have to bear for shipping it; the amount of these expenses, which varies depending on the type and quantity of the goods to be shipped, will be communicated in advance to the Consumer who will have to make the relevant payment in advance.
Art. 8.4 Seller's Conduct
The Seller is required to reimburse all payments received from the Consumer, possibly including initial delivery costs, without undue delay and in any case within fourteen days from the day on which it was informed of the Consumer's decision to withdraw from the contract. The Seller will carry out the refund using the same payment method used by the Consumer for the initial transaction, unless the Consumer has expressly agreed otherwise and provided that the Consumer does not incur any costs as a consequence of the refund.
The Seller is not required to reimburse additional costs if the Consumer has expressly chosen a type of delivery other than the least expensive type offered by the Seller.
In order to be able to verify the integrity of the goods returned by the Consumer, the Seller reserves the right to withhold the refund until it has received the goods themselves; if the returned goods have suffered a decrease in value for which responsibility falls on the consumer based on what is described in the previous Art. 8.3 (Consumer Conduct), the Seller reserves the right to deduct from the amount of any refund an amount equal to to such decrease in value; the Seller will inform the Consumer of this circumstance and of the consequent reduced refund amount due to him, providing him, in the event that the refund has already been paid, with the bank details to be able to make the payment of the amount due.
- Article 47: (Exclusions);
- Article 49: (Information obligations in distance contracts and contracts negotiated away from business premises);
- Article 51: (Formal requirements for distance contracts);
- Article 52: (Right of withdrawal);
- Article 53: (Non-fulfillment of the information obligation on the right of withdrawal);
- Article 57: (Obligations of the consumer in case of withdrawal);
- Article 59: (Exceptions to the right of withdrawal).
Art. 8.6 Return shipping address
Ship to:
Coffee Pods Capsules
via Enrico Mattei 38
27020 Marcignago - PV
Tel. 3481632072
Art. 8.7 Inapplicability of the right of withdrawal
In the event that the withdrawal has not been exercised in accordance with the provisions of this Article 8 and/or the relevant applicable legislation, it will not lead to the termination of the contract and, consequently, will not give the right to any refund.
